Client Survey

Please take a few moments to complete our online survey. We value your feedback as it enables us to improve and continue to provide the services our clients need. If you have specific feedback about a question below please leave at comment at the bottom of the page. Leaving your name is optional, but if you do it enables us to respond to your comments should you so wish. Thankyou!

Name:

This is optional.

Was the person on the telephone polite and helpful when you booked your last appointment?:

Yes

No

Were you able to make an appointment convenient for you?:

Yes

No

Did you receive a friendly welcome when you last attended the surgery?:

Yes

No

Was the practice clean and well presented?:

Yes

No

Were you seen on time for your appointment?:

Yes

No

Did you feel you and your animal received good quality care and treatment?:

Yes

No

Did you feel the treatment and service provided was good value for money?:

Yes

No

Would you recommend the surgery to a friend?:

Yes

No

Please tick the factors below which are most important to you:

Location of surgery

Cleanliness and appearance of surgery

Friendliness of staff

Cost of Veterinary treatment

Availability of appointments

Waiting time for appointments

Services provided

Facilities available

Knowledge of the staff

Recognition as an RCVS accredited practice

24hour emergency care

Individual care for your animal

Additional comments: